Support
Help with orders, downloads, installation, activation, and eligible machine transfers.
Contact support
Response target: within two business days, excluding U.S. federal holidays.
Include with your request
- Order email and order number
- Product name
- A concise description of the problem
- NinjaTrader 8 and Windows versions for indicator issues
- Screenshot or exact error message when relevant
- Current Machine ID for activation or transfer requests
Never send brokerage passwords, complete card numbers, API secrets, or remote-access credentials.
Indicator requirements
- Windows computer and NinjaTrader 8
- Compatible NQ chart environment and required ORENKO bar type/settings
- Internet access when activation or validation is required
- One active computer per purchased indicator
Machine transfers
Each indicator includes two complimentary machine transfers during each 12-month period beginning on that indicator’s initial activation date. A completed transfer deactivates the prior computer. See the License Agreement for full terms.
Scope of support
Support covers delivery, installation, activation, license transfers, and reasonable troubleshooting of the purchased product in its supported environment. Support does not include personalized trading advice, trade review, strategy consultation, custom development, broker services, market data, NinjaTrader support, or third-party ORENKO support.